Contact

Do you have questions, suggestions or can we help you in another way? Below you will find all contact details of the Dutch Council for Refugees.
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Contact Dutch Council for Refugees

For general information 

Email: info@vluchtelingenwerk.nl 

Telephone: (020) 346 72 00 

Our visiting and postal address

Dutch Council for Refugees
Surinameplein 122 | 1058 GV
PO Box 2894 | 1000 CW
Amsterdam
Find your route with Google Maps

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Information for refugees in the Netherlands

Do you have a question and want to get in touch with a local office?

    Find a local office

    Questions about aid to Ukrainian refugees

    Jump to:

    Can't find the answer to your question?

    Email: oekraine@vluchtelingenwerk.nl

    Call: 020 300 7000

    Donor service

    Are you a donor, have questions or changes around your donation or want to cancel a donation?

    Mail to: donateurs@vluchtelingenwerk.nl

    Or call: +31 (0)20 346 72 07

    Our bank account number

    The account number of VluchtelingenWerk Nederland is: NL 60 INGB 000 0123 488.  If you want to donate, you can easily do so online.  

    For payments within Europe, you can simply use the IBAN number.  

    Payments to VluchtelingenWerk Nederland from a non-European country require the BIC. This is INGBNL2A. The collector ID of VluchtelingenWerk Nederland is NL17ZZ405323330000. 

    Chamber of Commerce number and Tax number/RSIN

    • Our Chamber of Commerce number: 40532333
    • The fiscal number / RSIN of the Dutch Council for Refugees: 0051.83.935
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    Information for students

    Complaints procedure

    The Dutch Council for Refugees wants to treat its clients and relations with care. However, aid is still the work of people. Unintentional mistakes can therefore occur. The Dutch Council for Refugees has a complaints procedure (at the moment only in Dutch) in place to rectify these errors as effectively as possible.

    Would you like to get in touch with the grievance procedure contact person or Grievance Committee? Then send a letter to: VluchtelingenWerk Nederland t.a.v. contact person complaints procedure PO Box 2894 1000 CW Amsterdam.

    Or an e-mail to: klachten@vluchtelingenwerk.nl 

    Press and media

    Our press officers ensure that journalists receive answers to their questions as quickly as possible.

    For questions addressed to the board

    Do you have a formal question or notification for the board? 

    Email: bestuur@vluchtelingenwerk.nl

    Remarks about the website

    Do you have any comments about the functioning of this website? Send an e-mail to webmaster@vluchtelingenwerk.nl